Unit 1, Spring Valley Units, Stephenson Road, Clacton On Sea, Essex, CO15 4XA

Please note this our mailing and returns address. We do not ship from this location. For all enquiries, please contact us at: sales@bakerginn.co.uk

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?

UK – Approx 1-3 working days. Europe – Approx 3-11 working days. Worldwide – Approx 7-15 working days.

Please note the above times are delivery aim times, and can be often delayed by multiple factors, especially for orders outside of the UK. These delivery times do not include despatch time.

What is the despatch time for products?

All orders will be shipped within 1-3 working days. Customers will be notified in the event of any postage delays.

Do you ship outside the UK?

Yes. We ship worldwide (except North America & Canada on some products). Though there are some items which are excluded due to size or weight. 

What are the delivery charges?

The delivery costs are calculated at check out based on the size, weight, and recipient’s country. Postage is combined, so you will only ever pay one delivery charge.

Which courier services do you use?

For most orders we use Royal Mail and ParcelForce. All orders are sent recorded, and will require a signature upon delivery.

Can I collect my order?

I’m afraid we don’t offer local collection.

Do you accept returns?

Yes, of course. Though the item(s) must be returned in unused condition within 14 days, and the return postage will be at the customers expense. If the return or replacement is a result of our error, we will cover any postage fees.

What are your contact details?

We can be reached Monday-Friday 9.00am-5.00pm GMT via email or telephone.

sales@bakerginn.co.uk | 01255 436900

All email enquiries sent before 5.00pm GMT, will be responded to the same day.